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An e-learning course is an online, on-demand training experience that lets learners engage with content at their own pace. It uses multimedia like videos, quizzes, and interactive activities to make learning engaging and flexible, making it ideal for reinforcing skills, ensuring compliance, and more.
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Tools used: Articulate Rise 360, Canva
Additional deliverables:
This microlearning course offers practical, engaging tips for securing a work-from-home setup. It covers key topics like using secure networks, recognizing phishing scams, locking devices, and keeping software updated—empowering learners to protect their personal and professional information with confidence.
Audience: Remote and hybrid employees, freelancers, and contractors who access company data from home or public networks.
Problem: An increased number of employees are working remotely and accessing company data from unsecured Wi-Fi sources. This has put the organization at an increased risk of data breaches and unauthorized access.
Solution: By equipping learners with the knowledge an skills to implement at cybersecurity practices, the company will see an improvement in the strength of the security protocols and minimize vulnerabilities from employees who work remotely.
Highlights: This course uses a variety of engaging activities to support learning and retention such as drag-and-drop, interactive cards, identification of email "red flags", and scenario-based matching exercises.
Process: This course was created to help remote workers easily apply practical tips for keeping their personal and professional information safe. I started by identifying the most common security concerns remote workers face, like using secure Wi-Fi, avoiding phishing scams, protecting devices, and using the right tools for work. To make the course engaging, I included activities like drag-and-drop, knowledge checks, and real-world scenarios, so learners could connect with the material and remember the key takeaways. The goal was to keep it simple and quick, so learners could start using the tips right away to boost their security.
Kirkpatrick’s Level 2 (Learning): I checked learners’ understanding by comparing their knowledge before and after the course through quizzes, interactive checks, and scenarios. This helped me see if they grasped important concepts like how to spot phishing attempts, use a VPN, and connect to secure networks.
Kirkpatrick’s Level 3 (Behavior): After a few weeks, I will follow up with surveys and self-assessments to see if learners have started applying the practices in their day-to-day work. I will also ask managers for feedback on any noticeable changes in their employees’ security habits, like reporting phishing emails or securing devices.
Click on the image above to view course.
Tools used: Articulate Storyline, Canva
Additional Deliverables: Design Document, Storyboard, Job Aid
Audience: Family members of newly enlisted recruits across all branches of the U.S. military, especially those who are active users of social media platforms.
Problem: Uninformed social media sharing by military family members is contributing to an increase in security breaches. A lack of OPSEC awareness can lead to the unintentional disclosure of sensitive details—such as locations, deployments, or mission statuses—putting military operations and personnel at risk.
Solution: By promoting responsible social media practices, the course aims to reduce OPSEC violations by 25% among families of newly enlisted U.S. military members within the first year of implementation. This course will equip families of new military recruits with essential OPSEC guidelines to help safeguard sensitive information.
Highlights: This scenario-based course follows a new military mom and a military resource officer as they navigate OPSEC guidelines, breaches, and consequences. Learners will engage in interactive activities such as reviewing social media posts, identifying sensitive information, sorting content into safe or unsafe categories, and selecting the best ways to rewrite posts. Additionally, they will practice adjusting privacy settings on social media apps to control who can view their posts. Through these hands-on interactions, learners will gain the skills needed to protect sensitive information and support operational security.
Process: This course was developed using the Successive Approximation Model (SAM), emphasizing an iterative and flexible approach. The process began with gathering input from military experts and identifying learner needs, followed by creating a rough prototype to outline key concepts, including interactive scenarios and practice activities. Feedback was gathered early and often, leading to continuous revisions and improvements. This agile process ensured the course remained engaging, relevant, and effective in teaching OPSEC principles to military families. After implementing the course, I would evaluate the results of the training using:
Kirkpatrick’s Level 2 (Learning): This would focus on assessing learners' understanding through interactive scenarios, knowledge checks, and a final assessment, measuring success by learners' ability to identify sensitive information, create secure posts, and adjust privacy settings.
Kirkpatrick’s Level 3 (Behavior): This would evaluate behavior change by tracking learners' ability to apply OPSEC principles in real-life situations, with success seen when family members consistently create secure posts, avoid sharing sensitive information, and maintain updated privacy settings to protect military operations.
Click on the image above to view course.
Tools used: Articulate Rise 360, Canva
Additional Deliverables: Design Document
Audience: New and experienced insurance adjusters who work with clients to handle property insurance claims related to disasters
Problem: The insurance agency is seeing more customer complaints and fewer contract renewals because clients find the claims process confusing and feel there’s not enough proactive communication from agents. This leads to frustration and uncertainty. The goal is to increase client satisfaction and retention from 40% to 80% over six months.
Solution: The customer-facing insurance adjusters will learn to explain complex insurance terms and processes in clear, simple language using analogies and examples to reduce confusion and improve client understanding. They’ll also take a proactive approach by answering common questions, providing clear guidance, setting expectations, offering helpful resources, and following up regularly.
Highlights: This course includes interactive card sets to learn why they should simplify jargon and then a drag-and-drop activity to practice identifying and then simplifying terms that may be difficult for clients to understand. Learners will then determine the key actions needed to provide proactive support to clients. Finally, the learner will navigate several scenarios to practice what they have learned.
Process: I applied the ADDIE model to design this course. During the Analysis phase, I reviewed customer comments and complaints to identify key concerns, specifically the need for proactive communication and simplifying jargon in the claims process. In the Design phase, I developed a detailed training plan and outlined it in a design document. For the Development phase, I created the course using Rise 360, ensuring content aligned with the identified objectives. The Implementation phase involved launching the course for adjusters. In the Evaluation phase, I planned to use:
Kirkpatrick’s Level 2 (Learning): This would be used to assess whether learners gained the necessary knowledge and skills through post-training feedback and assessments.
Kirkpatrick’s Level 3 (Behavior): This would be used to evaluate if adjusters apply these skills on the job—specifically, whether they simplify jargon and engage in proactive communication with clients. This approach ensures the training is both effective and impactful in real-world settings.
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